Privacy Policy

INTRODUCTION

Sigma Healthsense ("we," "us," or "our") is committed to protecting the privacy and security of your information. This Privacy Policy describes how we collect, use, and disclose information through our website at www.sigmahealthsense.com (the "Website") and our AI-powered senior care monitoring platform known as Healthsense24 (the "Platform").

We understand the sensitive nature of healthcare information and take our obligations under applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), seriously. This Privacy Policy applies to all visitors to our Website and users of our Platform.

INFORMATION WE COLLECT

Personal Information

We may collect the following categories of personal information:

• Contact Information: Name, email address, postal address, and similar contact details.
• Professional Information: Organization name, job title, department, and similar work-related details.
• Account Information: Username, password, and account preferences.
• Correspondence: Information provided in communications with us.
• Marketing Preferences: Information about your marketing preferences and newsletter subscriptions.

Healthcare Information

When you use our Platform, we may collect protected health information ("PHI") as defined by HIPAA, including:

• Patient demographic information
• Health conditions and diagnostic information
• Medication information
• Treatment plans
• Healthcare provider information

Usage Information

We automatically collect certain information about your use of our Website and Platform, including:

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages viewed, features used, time spent, and similar usage statistics.
• Log Data: Server logs, error reports, and performance data.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies.

HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

Business Operations

• Providing and improving our Website and Platform
• Responding to inquiries and providing customer support
• Processing and fulfilling requests for demonstrations or information
• Managing user accounts and preferences
• Sending service-related communications

Healthcare Services

• Facilitating remote patient monitoring and care coordination
• Supporting healthcare providers in delivering care to seniors
• Providing insights and alerts about potential health issues
• Managing medication reminders and adherence tracking

Analytics and Improvement

• Analyzing usage patterns to improve our Website and Platform
• Developing new features and services
• Monitoring and enhancing performance and security
• Conducting research and development

Marketing and Communications

• Sending newsletters and marketing communications (with consent)
• Providing information about products, services, and events
• Conducting surveys and collecting feedback
• Personalizing content and experiences

HOW WE SHARE YOUR INFORMATION

We may share your information in the following circumstances:

Business Partners and Service Providers

We may share information with third-party vendors, consultants, and service providers who need access to perform services on our behalf, such as:

• Cloud storage providers
• Analytics providers
• Customer support service providers
• Marketing and communication platforms

Healthcare Providers and Partners

With appropriate permissions and in compliance with HIPAA and other applicable laws, we may share healthcare information with:

• Healthcare providers involved in patient care
• Healthcare facilities and organizations
• Family members authorized to receive information

Business Transfers

If we are involved in a merger, acquisition, financing, or sale of business assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

DATA SECURITY

We implement appropriate technical and organizational measures to protect the security, confidentiality, and integrity of your information. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure user authentication mechanisms
• Regular security assessments and penetration testing
• Role-based access controls
• Security monitoring and incident response procedures

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to Access: Request access to personal information we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete information.
• Right to Deletion: Request deletion of your personal information in certain circumstances.
• Right to Restriction: Request restriction of processing of your personal information.
• Right to Data Portability: Request transfer of your personal information to you or a third party.
• Right to Object: Object to processing of your personal information in certain circumstances.

To exercise these rights, please contact us at [email protected].

California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA) and other state laws. Please refer to our California Privacy Notice for more information.

HIPAA Rights

If you are a patient whose PHI is processed by our Platform, you have rights under HIPAA, including the right to access, amend, and receive an accounting of disclosures of your PHI. Please contact your healthcare provider to exercise these rights.

CHILDREN'S PRIVACY

Our Website and Platform are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

INTERNATIONAL DATA TRANSFERS

We are based in the United States and your information may be processed and stored in the United States or other countries where our service providers maintain facilities. These countries may have data protection laws that are different from those in your country.

If we transfer personal information from the European Economic Area, United Kingdom, or Switzerland to a country that has not received an adequacy decision, we will use appropriate safeguards such as standard contractual clauses approved by the relevant authorities.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our Website and updating the "Last Updated" date. Your continued use of our Website or Platform after such changes constitutes your acceptance of the updated Privacy Policy.

CONTACT US